Legal
Privacy Policy
Last updated: January 2026
1. Introduction
Supra Apartments ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our accommodation services.
2. Information We Collect
2.1 Personal Information
When you make a booking or contact us, we may collect:
- Full name
- Email address
- Phone number
- Country of residence
- Passport or ID information (for check-in)
- Payment information
- Travel dates and preferences
- Special requests or requirements
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar technologies
3. How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Communicate with you about your reservation
- Provide customer support
- Send booking confirmations and important updates
- Process payments
- Comply with legal obligations
- Improve our services and website
- Send marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data based on:
- Contract: To fulfill our booking agreement with you
- Legal obligation: To comply with laws and regulations
- Legitimate interests: To improve our services and communicate with you
- Consent: For marketing communications and cookies
5. Information Sharing
We may share your information with:
- Service providers: Third parties who help us operate our business (payment processors, email services)
- Legal authorities: When required by law or to protect our rights
- Business partners: For services you request (airport transfers, car rentals)
We do not sell your personal information to third parties for marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, booking records are kept for 7 years for tax and legal purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
9. Cookies
Our website uses cookies and similar technologies. For more information about how we use cookies, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@supraapartments.sr
- Phone: +597 846 3394
- Address: Paramaribo, Suriname